Terms & Conditions

  • I confirm my data is backed up and I understand the risks of hard disk failure can lead to loss of data and under no circumstances is Ross-IT liable for any data loss whatsoever.
  • I understand that the time it takes to diagnose and/or repair my device is unpredictable and any times quoted are based on an estimate of the work involved and is not a guarantee of how long it can / will take.
  • If you cancel your repair after we have started, you will be liable for payment of any parts ordered and a calculation of the cost of labour to the maximum of the agreed quote. We will not release any item back to you until payment in full is received.
  • I understand that although everything possible is done to ensure my device is not damaged during diagnosis / repair, some non-serviceable and sealed devices (such as iMacs / Tablets etc) are impossible to dismantle for diagnosis or repair without physically damaging the device to gain entry into it and the worse case cost will be included in the quote to repair your device.
  • We do not have specific knowledge of your computer and its configuration. Whilst we use our best efforts to minimise disruption to your system, we cannot be held responsible for any unforeseen consequences of our services including any loss or corruption of data, information or records; any loss of goodwill, or any loss of business or contracts; any failure by you to follow our reasonable advice, recommendations or instructions; any losses you may suffer arising from your use (or failure to use) any anti-virus and internet security software and any loss that is not reasonably foreseeable.
  • I understand I will not receive my repaired device until payment is received in full.
  • I understand my email may be used for an annual reminder where appropriate.
  • If I leave my device for more than 60 days without prior arrangement, it is considered abandoned and my device will be recycled, resold to recover costs or disposed off.
  • I understand if my device’s operating system is reloaded, programs such as Microsoft Office, Word, Excel, Anti-Virus Software etc may not be present on receipt of my repaired device and I understand I will need to provide the original installation media if Ross-IT are to re-install my software.