IT Support

  • Laptop and PC Repairs Virus Removal, Web Design & IT Support

    Based in Colchester, We also cover surrounding areas, Manningtree, Dedham, Marks Tey & Fingerinhoe

IT Support – Without the jargon

Having effective IT Support is crucial for maintaining your business productivity, We are able to work with your existing IT systems, PCs, Macs, tablets, printers and servers and keep everything running smoothly.

We can also advise you on when it is time to upgrade your IT systems to maintain its efficiency, whilst also giving you impartial advice on new technologies and how they can benefit your business.

Ross-IT has been offering competitive IT support services in Colchester and surrounding areas. Want a new look for your website? Want to get higher in Google searches? We can help! We have customers in Southend even Brighton, location is not an issue.

Also, we know that every business is different, that’s why we tailor out support contracts to your individual needs, ensuring you get the best support and with our competitive rates at a price that won’t break the bank. We can also offer support on a pay as you go basis to fix a one-off problem that’s driving you crazy.

By offering remote assistance, telephone support and on-site call outs we can help you no matter how big or small your problem maybe! Contact us now on 01206 63 44 63 for a FREE quote.

Responsive Web Design @ Competitive Prices

Bespoke, Responsive Web Design

High-quality bespoke websites that are designed especially for your requirements. All of our websites are built on responsive WordPress frameworks which means regardless of what your website is being viewed on, smartphones, tablet or PC it will display perfectly.

We also offer first-class Marketing services making sure your new or existing website gets the exposure it needs from obtaining higher rankings in search engines.


Call Us Now On 01206 63 44 63

Virus and Spyware Removal

Is your computer slow? Unresponsive? Are you getting annoying or threatening pop-ups? Are you getting replies to the email message you did not send? It sounds as though you may have contracted a virus or some malware. Taking care of infections early is critical in preventing data loss and operating system health.

Here at Ross-IT, we take great pride in returning infected computers back to good health. Contact us today to make an appointment, or why not have us come out to your home or office and let us take care of that virus.

Avast Cloudcare Ross-IT

AVG CloudCare takes the worry out of your internet security for all of your devices. Flexible and easy to use AVG CloudCare updates, Scans, blocks threats online, even scans your emails for malicious content all automatically.
Making your user experience as safe as possible, taking the worry out of being online, giving you time to focus on what really matters.

How to Find Us

I am based on Kensington Road, Just off Abbey Field. You can get access to my road via Richmond road which is directly off of Abbey Field, or via Goojerat Road, where the Military Police is based, there is a mini-roundabout which leads onto Kensington Road.

We Now Offer Evening Callouts Call 01206 63 44 63 Now For More Information

What our customers have to say about us

  • Fantastic service. Ross was able to sort out 2 laptops with issues really quickly and give me options tailor made to meet my needs at a reasonable price. There was no hard sell and it’s clear that Ross is all about resolving customer issues and customer satisfaction comes across strongly as a priority for him. Will definitely be using Ross IT for all my IT needs going forwards. Thank you Ross.

    Karen Welch Avatar Karen Welch

    I have just collected my MacBook from Ross and the team today and have been completely blown away by their service and resolution to my problem. The issue was described as 1 in a million and they didn't stop trying different things until they cracked it! Instead of a write off I have my beloved laptop back 🙂 Thanks I will be spreading the word!!

    Chris Jakens Avatar Chris Jakens

    Ross upgraded my tower PC. The service was excellent throughout: the advice as to the specification of the system, the speedy installation, and the aftercare sorting out a few of my software issues.

    Mark Barrett Avatar Mark Barrett

    Ross is a genius, had no idea what caused the lap top to do what it did, searched on line and found the reviews and thought this is the guy who could fix it, gave him a call, dropped it off and now have it back working, well in fact working even better like it was a new one. I am not a whizz kid only knowing the basics but Ross sorted it all out after just one phone call when I thought where has everything moved to? this he did before my very eyes. Nothing is too much trouble for this IT professional Would certainly recommend. Try for yourself and see!

    Jen Sadler Avatar Jen Sadler
  • Took 2 laptops to Ross-IT and done an amazing job at reasonable prices. Very quick and efficient. Great communication too. 5*

    Danny Gray Avatar Danny Gray

    Ross is a fantastic guy, very helpful in replacing my MacBook Pro keyboard after a liquid spill that really should have deemed it irretrievable. He also sourced and upgraded by drives to an SSD, which made the world of difference to the performance. He’s managed to get me an extra 3 years out of my MacBook Pro 2011 and I wouldn’t hesitate to recommend friends and family to him - extremely reliable, swift in his service and competitive on price too. I’ll certainly be going back to Ross for all my PC repairs, on this machine and beyond.

    Adam Duffill Avatar Adam Duffill

    Went to Ross-IT with an ASUS ROG gaming laptop that was having issues turning on. The problem was fixed in a matter of days and the laptop is now faster then ever! Everything was done at an amazing price + Great communication and reassurance. Couldn't be happier and I highly recommend Ross!

    Shannon Baker Avatar Shannon Baker

    I had 2 old PlayStation 4 consoles (one the original model and the other a Pro model) and they were in desperate need of a deep clean and reapplication of new thermal paste to both. I contacted Ross IT on the off-chance that they would give it a go (considering they are primarily a computer repair service) and they said they would certainly have a look at them. The turn-around from drop off to getting a call to say both were done was exceptional; call back later on the same day and I picked them up the day after dropping them off. The consoles had been running at temperatures over 75 degrees C and now are running at a much reduced 60 degrees C! Fantastic service - superb pricing and I now have two very happy kids and a company that will be my first port of call with any I.T issues. Thank you!

    Dan M-C Avatar Dan M-C
  • Ross replaced the battery on my MacBook. It should be straightforward.....but it wasn't. The new battery wasn't recognised when it was fitted. Ross identified the problem and got a replacement battery delivered. He kept me updated and worked quickly. Recommended!

    Alan Critchley Avatar Alan Critchley

    Couldn’t have asked for better service. I had no idea what was wrong with my laptop, black screen and wouldn’t boot up any further than that. Within 24 hours I had my laptop fixed and cleaned at a good price. What more could you ask for? Highly recommend and I will be using again in the future.

    Declan Bonus Avatar Declan Bonus

    Absolutely brilliant service, my son wanted extra ram in his laptop for Christmas, I contacted Ross-IT on a Sunday morning and dropped the laptop off and received it back an hour later all done! I was very happy with the service. I highly recommend Ross-IT

    Saff Dampney Avatar Saff Dampney

    Absolutely brilliant service, my son wanted extra ram in his laptop for Christmas, I contacted Ross-IT on a Sunday morning and dropped the laptop off and received it back an hour later all done! I was very happy with the service. I highly recommend Ross-IT

    Saff D Avatar Saff D
  • Absolutely brilliant service, my son wanted extra ram in his laptop for Christmas, I contacted Ross-IT on a Sunday morning and dropped the laptop off and received it back an hour later all done! I was very happy with the service. I highly recommend Ross-IT

    S666 S Avatar S666 S

    Ross was nothing short of fantastic. I need a Macbook screen replaced and he took care of everything from start to finish. Ross was professional and trustworthy through the whole process. His communication was superb and kept me informed from first consultation to returning my Macbook as good as new. A brilliant service.

    A-Jay Crabbe Avatar A-Jay Crabbe

    What a fantastic professional service from Ross-IT ,My lap top had completely stopped working with message saying no hard drive found! I was worried about my photos and files but on contacting Ross-IT I was reassured about replacing it with a new laptop and the transferring of as much data as possible from old lap top as this was over 8 years old. I am absolutely thrilled with the new laptop it's so much faster ,sleeker ,lighter and easy to use than my old one. The service is second to none ,friendly ,prompt, reassuring and I would thoughourly recommend Ross-IT to all my friends and family. Thank you Ross

    Wendy hogg Avatar Wendy hogg

    Excellent service, good communications and a decent knowledge of Mac computers. Very efficient and great turnaround as well as good value for money. Ross was very approachable and offered good advice. Thank you and I will most definitely be using your services again.

    Geoff Eaton Avatar Geoff Eaton
  • My SDD was close to failure and Ross did a quick test to discover this. Replaced it with a better quality part and returned the PC like new (cleaned, moved all my files across, full package). Friendly professional. Recommend.

    dekimbe murray Avatar dekimbe murray

    I first came across ROSS IT when I was frantically searching Google for someone local to fix my cracked screen on my work HP Laptop - out of 3 local companies, Ross was the most helpful and efficient to respond. Thankfully he turned it around super -speedy as the office came to a halt without it! Since, Ross has installed our new office set up and I couldn't recommend him highly enough. Great, friendly and professional service all round! Thank you Ross!

    Nicola Calver Avatar Nicola Calver

    Ross saved me from a possible divorce, lol. Seriously, he was a rockstar and managed to not only fix my old iMac (making it faster than ever) but also more importantly he rescued data from its old dying internal disk (both me and my wife was very sad and upset if the data was forever lost - I blame myself on that as I should have backed-up it long ago). My whole experience dealing with him was overall positive 👍 he was friendly, knowledgeable, patient and provided top-notch service in affordable prices! Now we know who to contact if we need other computer fixings…I surely hope it doesn’t happen again in the near future, lol. Ross, you went above and beyond! A++, cheers mate.

    Eric BC Avatar Eric BC

    After being let down by a few computer repairs in Colchester for having a touch screen laptop, Ross IT was a miracle find! Due to me bringing it just before a bank holiday I was expecting to hear back a week or so later, but Ross got back to me in just a few days despite having numerous other jobs. My laptop screen was badly cracked so I was unable to see the majority of the screen, it is now all fixed (photo) with a brand new screen and is so far working an absolute treat. If you need anything fixing with your laptops I would definitely recommend Ross!

    Jess Gibson Avatar Jess Gibson
  • iMac back up and running perfectly thanks to Ross! Great service!

    Michael Langley Avatar Michael Langley

    Ross was an amazing help when my pc broke down, sorted it out within 24 hours and was always happy to answer any questions. Couldn't recommend him enough.

    Dee Avatar Dee

    Efficient friendly and very knowledgable- I couldn’t recommend Ross more highly!

    Rachel King Avatar Rachel King

    Ross sorted my tower for a very reasonable cost and offered after sales help

    David Lewis Avatar David Lewis
  • Took a dead (wouldn't turn on) computer over to Ross and he diagnosed the issue in a couple of hours and had it fixed and ready for me to collect in less than 24 hours. Service was impeccable, Ross is now my go to guy for any computer issues I may have.

    Tom Odell Avatar Tom Odell

    Very friendly and quick work. Highly recommended

    nino nanoni Avatar nino nanoni

    having had our computer give up on us on bank holiday Friday Ross was able to fit us in on the next day with fault diagnosed within the hour and repaired. We had a few teething problems when resetting up the computer and Ross was on the end of the phone straight away to help us out a rectify the issue couldn't have asked for better service. Would highly recommend for any pc issues. great service and affordable

    Tracy Turner Avatar Tracy Turner

    Very good at what they do. They do a thorough assessment and let you know your options. They repaired my laptop and gave it a clean inside and out. The laptop's performance has improved remarkably.

    medic7698 Avatar medic7698
  • Ross-IT offered a fantastic and efficient service, I would highly recommend !

    liz osborn Avatar liz osborn

    Outstanding service. Resurrected and rebuilt a PC at very short notice, and retrieved files I thought lost. Thank you

    chris green Avatar chris green

    I dropped my laptop it smashed and wasn’t working. Ross was absolutely fantastic at fixing it all for me speedily and at a really great price. Thank you

    Millie May Avatar Millie May

    Excellent service. Sorted my issue in

    G P Avatar G P
  • A high-end gaming laptop presented various challenges in terms of accessing the failing fan - essentially everything had to come out to get at the fan - but Ross tackled this quickly and efficiently despite the looming Christmas Bank Holiday. He also spotted that the thermal paste needed replacing, which then markedly improving the machine's performance, and all was completed for a very reasonable price. Thank you very much, Ross, for getting everything up and running again so quickly. Very much appreciated, given the 3D modelling/VR deadline I was working to.

    Richard Lindsay Avatar Richard Lindsay

    These folks are reliable and dependable IT specialists. They’re a pleasure to deal with even if they’re delivering, such as in my case, when they confirmed the non-functional Mac PowerBook I brought to get checked out was indeed dead. Nonetheless they did a great job checking it out and searching for solutions, and did not charge for that, for which I’m grateful.

    Stevphen Shukaitis Avatar Stevphen Shukaitis

    5 Stars from me.Super service,100% recommend!

    Stuart Johnson Avatar Stuart Johnson

    What do you want first from a local IT expert ??? - It is to feel Trust....... Secondly to find that Trust justified. Third , not to be overcharged because you;re so anxious to get back on-line. Finally - a quick response. Ross ticked all these boxes for me. Five out of five. Ray McSweeney.

    raymond mcsweeney Avatar raymond mcsweeney
  • I've been a customer for both business and personal tech at Ross-IT for a good few years now and have had exceptional service every single time without fail. From complete builds to repairs they are efficient, thorough and offer great customer service. I strongly recommend their services to anyone looking for a company that is reliable and well priced.

    Ella Frost Avatar Ella Frost

    Fantastic service from ROSS-IT and highly recommended! Checked out my daughter’s laptop for me and was quick to advise what the problem was. Clearly very knowledgeable, and I have no hesitation in using this company again!

    Andrew Angel Avatar Andrew Angel

    Ross did a marvellous job by fixing my laptop , I recommended using him thank you so much

    Alan Godson Avatar Alan Godson

    Superb service - quick, efficient and not too expensive. Would not hesitate to use again or to recommend. Thanks Ross.

    sarah grant-jones Avatar sarah grant-jones