IT Support

  • Laptop and PC Repairs Virus Removal, Web Design & IT Support

    Based in Colchester, We also cover surrounding areas, Manningtree, Dedham, Marks Tey & Fingerinhoe

IT Support – Without the jargon

Having effective IT Support is crucial for maintaining your business productivity, We are able to work with your existing IT systems, PCs, Macs, tablets, printers and servers and keep everything running smoothly.

We can also advise you on when it is time to upgrade your IT systems to maintain its efficiency, whilst also giving you impartial advice on new technologies and how they can benefit your business.

Ross-IT has been offering competitive IT support services in Colchester and surrounding areas. Want a new look for your website? Want to get higher in Google searches? We can help! We have customers in Southend even Brighton, location is not an issue.

Also, we know that every business is different, that’s why we tailor out support contracts to your individual needs, ensuring you get the best support and with our competitive rates at a price that won’t break the bank. We can also offer support on a pay as you go basis to fix a one-off problem that’s driving you crazy.

By offering remote assistance, telephone support and on-site call outs we can help you no matter how big or small your problem maybe! Contact us now on 01206 63 44 63 for a FREE quote.

Responsive Web Design @ Competitive Prices

Bespoke, Responsive Web Design

High-quality bespoke websites that are designed especially for your requirements. All of our websites are built on responsive WordPress frameworks which means regardless of what your website is being viewed on, smartphones, tablet or PC it will display perfectly.

We also offer first-class Marketing services making sure your new or existing website gets the exposure it needs from obtaining higher rankings in search engines.


Call Us Now On 01206 63 44 63

Virus and Spyware Removal

Is your computer slow? Unresponsive? Are you getting annoying or threatening pop-ups? Are you getting replies to the email message you did not send? It sounds as though you may have contracted a virus or some malware. Taking care of infections early is critical in preventing data loss and operating system health.

Here at Ross-IT, we take great pride in returning infected computers back to good health. Contact us today to make an appointment, or why not have us come out to your home or office and let us take care of that virus.


AVG CloudCare takes the worry out of your internet security for all of your devices. Flexible and easy to use AVG CloudCare updates, Scans, blocks threats online, even scans your emails for malicious content all automatically.
Making your user experience as safe as possible, taking the worry out of being online, giving you time to focus on what really matters.

How to Find Us

I am based on Kensington Road, Just off Abbey Field. You can get access to my road via Richmond road which is directly off of Abbey Field, or via Goojerat Road, where the Military Police is based, there is a mini-roundabout which leads onto Kensington Road.

We Now Offer Evening Callouts Call 01206 63 44 63 Now For More Information

What our customers have to say about us

  • Ross sorted my tower for a very reasonable cost and offered after sales help

    thumb David Lewis

    Took a dead (wouldn't turn on) computer over to Ross and he diagnosed the issue in a couple of hours and had it fixed and ready for me to collect in less than 24 hours. Service was impeccable, Ross is now my go to guy for any computer issues I may have.

    thumb Tom Odell

    Very friendly and quick work. Highly recommended

    thumb nino nanoni

    having had our computer give up on us on bank holiday Friday Ross was able to fit us in on the next day with fault diagnosed within the hour and repaired. We had a few teething problems when resetting up the computer and Ross was on the end of the phone straight away to help us out a rectify the issue couldn't have asked for better service. Would highly recommend for any pc issues. great service and affordable

    thumb Tracy Turner
  • Very good at what they do. They do a thorough assessment and let you know your options. They repaired my laptop and gave it a clean inside and out. The laptop's performance has improved remarkably.

    thumb medic7698

    Ross-IT offered a fantastic and efficient service, I would highly recommend !

    thumb liz osborn

    Outstanding service. Resurrected and rebuilt a PC at very short notice, and retrieved files I thought lost. Thank you

    thumb chris green

    I dropped my laptop it smashed and wasn’t working. Ross was absolutely fantastic at fixing it all for me speedily and at a really great price. Thank you

    thumb Millie May
  • Excellent service. Sorted my issue in

    thumb G P

    A high-end gaming laptop presented various challenges in terms of accessing the failing fan - essentially everything had to come out to get at the fan - but Ross tackled this quickly and efficiently despite the looming Christmas Bank Holiday. He also spotted that the thermal paste needed replacing, which then markedly improving the machine's performance, and all was completed for a very reasonable price. Thank you very much, Ross, for getting everything up and running again so quickly. Very much appreciated, given the 3D modelling/VR deadline I was working to.

    thumb Richard Lindsay

    These folks are reliable and dependable IT specialists. They’re a pleasure to deal with even if they’re delivering, such as in my case, when they confirmed the non-functional Mac PowerBook I brought to get checked out was indeed dead. Nonetheless they did a great job checking it out and searching for solutions, and did not charge for that, for which I’m grateful.

    thumb Stevphen Shukaitis

    5 Stars from me.Super service,100% recommend!

    thumb Stuart Johnson
  • What do you want first from a local IT expert ??? - It is to feel Trust....... Secondly to find that Trust justified. Third , not to be overcharged because you;re so anxious to get back on-line. Finally - a quick response. Ross ticked all these boxes for me. Five out of five. Ray McSweeney.

    thumb raymond mcsweeney

    I've been a customer for both business and personal tech at Ross-IT for a good few years now and have had exceptional service every single time without fail. From complete builds to repairs they are efficient, thorough and offer great customer service. I strongly recommend their services to anyone looking for a company that is reliable and well priced.

    thumb Ella Frost

    Fantastic service from ROSS-IT and highly recommended! Checked out my daughter’s laptop for me and was quick to advise what the problem was. Clearly very knowledgeable, and I have no hesitation in using this company again!

    thumb Andrew Angel

    Ross did a marvellous job by fixing my laptop , I recommended using him thank you so much

    thumb Alan Godson
  • Superb service - quick, efficient and not too expensive. Would not hesitate to use again or to recommend. Thanks Ross.

    thumb sarah grant-jones

    I find that Ross responds very quickly to any request for help and is friendly in all his communication. I am particularly dim-witted around computers but he never shows any impatience with me (unlike my daughters) which really matters! He is very helpful, talking me through how to solve problems myself if that is possible. Whatever I have asked him to do has always been achieved - have never needed to go back to him. I have no hesitation in recommending him.

    thumb anthea stone

    Ross repaired my computer in the timescale he promised which was quick. He kept me updated about the findings, what needs to be done and the cost of repair based on the findings. Now, my computer is almost like a new one with how fast it is. I will highly recommend Ross. Thank you for the brilliant service.

    thumb deepika uk

    Can’t recommend enough. I dropped off my sons gaming PC the same day i made the call asking for help and it was ready to collect on the exact day I’d asked for. Ross explained to me step by step what needed doing on my sons PC, replacing old parts and upgrading so it’s now running like new. Great service, thanks so much.

    thumb Katie Wells-Green
  • As a start up business it was important to start being found online locally. Ross developed and implemented a SEO strategy to get my business found. Great value for money and a worthwhile investment. Highly recommend

    thumb Lewis Percival

    I can't recommend Ross highly enough. He runs a responsive and highly efficient business all for a very reasonable price. Ross sorted out my computer in the timescale he said - which was incredibly quick, kept in touch about what needed to be done and the cost of repair based on findings, so no nasty surprises. Overall, a brilliant service - thank you.

    thumb J T

    Had such a good experience ! Called up to see if Ross could possibly help me with my Surface 3 - he absolutely did and did so super quickly, very professionally, gave great advice with excellent pricing - I’d really recommend and I’m so glad I found the service near me in Essex. Very polite nice chap which was an added bonus. Definitely would use again. Thanks again.

    thumb Leigh Hemmings

    Ross is the master when it comes to SEO. We use him often for clients and for our own site. Would highly recommend. Great service and great value for money

    thumb Creatives Hub Digital
  • First class advice and quick service many thanks.

    thumb peter hurstell

    Amazing service. Took my new and old laptop to have the hardrive swapped over. Kept in contact with me with progress calls. Super friendly. Highly recommend. Amazing customer services

    thumb Kelly Szabo

    Top class and what a professional service. Glad I found him on Goggle review...Very efficient and reasonable price. Laptop couldn't detect WiFi keep on saying there's a problem with a WiFi adapter. Now laptop is perfectly working fine....Highly recommended.

    thumb Oz Tuvuki

    What a service!! Ross was brilliant! Left a message on Saturday night - enquiry to look at my son's gaming PC which had stopped working. Booked on Sunday lunchtime for Ross to assess. PC fixed and returned within the hour - Amazing!! Some great advice given too! My son is a happy bunny again!! Highly recommended - will certainly use Ross again!

    thumb Denise Davies
  • Prompt professional service. Great communication, explained the quote given over the phone and went in to some detail regarding work to be carried out. Recovered and replaced hard drive, computer now efficient and quick. Would have absolutely no hesitation in recommending Ross to family and friends. Thank you.

    thumb Ahmet Uner

    Ross was amazing. Very helpful. He clearly explained the price of his work over the phone and why it was priced at that. He was very professional and quick as well. The only problem I could say is that he is located is a place that can be a little hard to find. Apart from that, everything he done was perfect

    thumb Ash Sweetman

    Very pleased with the service offered by Ross, whilst studying, my laptop stopped turning on one day. Ross was available to see me the same day, dropped off my laptop with him and he called me back within a few hours after diagnosing the problem with the hard disk. He managed to save all my course work and put in a super fast SSD so my laptop is faster than it was brand new! Reasonably priced and returned to me within 24 hours, would recommend him to anyone thanks Ross!

    thumb Saskia Elvin

    Top class, highly recommended, utterly trust-worthy, service. Ross is very good at what he does. Quality of work is superb. His communications throughout could not have been better. His service provides outstanding value for money (with, in addition, no hidden or surprising costs and all work cleared before being carried out). In my case, Ross worked on a flagship Dell XPS 15 that from day 1 had over-heating and keyboard issues before finally packing up just out of warranty. He has returned to me the computer that it should have been on purchase (the work undertaken included new fans, new keyboard, upgraded thermal paste and a service) and he did so at an incredibly reasonable price. I chose Ross on the basis of his reviews. I am extremely pleased that I did. I cannot recommend Ross highly enough and I wouldn't use anyone else for computer repair work, large or small.

    thumb Jez T
  • Very fast and professional service at a great price. Managed to fully recover a hard drive and replace it all under 4 hours. Highly reccomend

    thumb Jack Duncan

    Excellent service. Quick and Efficient. Had a Laptop that was very damaged on the outside and it seemed a big job for Ross. Didn't moan or worry and fixed it brilliantly. Cheaper than I thought it would be too. Highly Recommend

    thumb Gemma & Chris

    I had a very good and timely response from Ross -IT with respect to the repair of my Dell computer. I was most impressed by how quickly I got my computer sorted ( within 2 days I had my computer back ) The professional manner of Ross was impressive and I was very happy with the work done on my computer. To date it is working well. I will most readily recommend Ross-IT for your computer repairs and at a reasonable cost too.

    thumb Deborah Abrams

    I was impressed with the excellent service- within 5 hours my laptop was back fixed! Ross was very professional and gave me all the advice I needed to get back fully up and running. Would definitely recommend Ross and would use his experience again if I needed to.

    thumb Jenny Horspool
  • We’ve used Ross a couple of times now which probably tells it’s own story. The first occasion was to replace the hard disc on our laptop and on the second occasion we purchased a refurbished laptop for my elderly father in law. I was particularly impressed with how Ross showed empathy towards my father in law who struggles somewhat with technology. I will certainly use Ross in the future if the need arises

    thumb David Williams
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